HOW LONG ARE MY POINTS AVAILABLE IN COMWELL CLUB?Your points are available in the current calendar year + 36 months (36 months = 3 years). Your points will always expire on March 1st.Example: If you have earned points on 1/8 2019 they will expire on 1/3 2023.
I NEED TO CHANGE MY EMAIL, PASSWORD OR OTHER PERSONAL INFORMATION ON MY COMWELL CLUB PROFILE. Just send us an email at email@example.com. We will help you.
HOW DO I EARN POINTS? You earn points on all purchases connected to a stay with Comwell Hotels plus you earn 5% of the total amount of your stay when you settle the bill. Please note that it only applies to the final amount you have placed on your bill from an overnight stay.
HOW DO I USE MY POINTS? You can only use your points when you buy a stay at one of our hotels. The amount will be deducted from your bill when you check out.
MISSING POINTS If you have not received your points, please send us an email within three months of the date of your stay. We kindly ask you to write your email, phone number and reservation number in the email.
WHEN DO MY POINTS EXPIRE? The points you have earned are valid for the current calendar year + 36 months from the date of acquisition. Your points will always expire on March 1st. When you use your points for payment, we always deduct those you have earned first. As a member of the Comwell Club, it’s always your own responsibility to keep track of when your points expire.
WHAT IS MY USER NAME? Your username is your email address.
WHAT IS MY PASSWORD? You received your password via email when you signed up. If you have forgotten it, you can change it by logging in to website
HOW MUCH DOES A MEMBERSHIP COST? It’s absolutely free to be a member of the Comwell Club.
WHAT ARE THE BENEFITS? 1 Club Point = 1 SEK. 25 Club Points as a welcome gift when you sign up 5% of the total bill will become Club Points, when you stay for a minimum of one night at one of our many hotels. All you have to do is put all of your purchases on your room bill. This applies to drinks at the bar, dinner in the restaurant, shopping at the kiosk, etc Use your earned Club Points for partial or full payment of a stay at any of the Comwell Hotels.
I DO NOT WISH TO BE A MEMBER ANY LONGER If you no longer wish to be a member of Comwell Club, send us an email telling us that you would like to unsubscribe, including your name, email and phone number. Send the email to firstname.lastname@example.org.
I DO NOT WANT TO RECEIVE NEWSLETTERS, BUT I STILL WANT TO KEEP MY MEMBERSHIP You can always unsubscribe using the link at the bottom of the newsletter. Alternatively, you can send us an email at email@example.com and tell us your name, email and phone number, and we will unsubscribe you from the newsletter.
WHY DO I NO LONGER RECEIVE THE COMWELL CLUB NEWSLETTER? You may be unsubscribed from our newsletter or the email containing the newsletter may be rejected by your mail provider. Please check your spam filter or email us at firstname.lastname@example.org and tell us your name, email and phone number, and we will look into it for you.
HOW DO I GET OFFERS THAT ARE RELEVANT TO ME? If you enter your personal information on your profile, we can personalize the emails we send to you. For example, if you enter your zip code, we can send you emails letting you know about events and activities in your area.
CAN I PAY FOR A STAY WITH A GIFT CARD? If the gift card is issued by Comwell, you can use it as payment of a non-prepaid stay. Payment with a gift card takes place on departure.